Privacy Policy
How we handle your information.
Last reviewed: October 2026. This policy describes how Fides handles the details you share when you contact us.
1. What we collect
When you send an inquiry through our form, we collect exactly what you enter: your name, your email address, your WhatsApp number (optional), your parents’ city in India, your preferred plan or area of interest, and your description of the family’s needs. Please keep your description practical: do not send medical records, test results, ID numbers, or other sensitive documents through the form. If you message us on WhatsApp text chat instead, we see whatever you choose to share in that conversation.
2. Why we collect it
We use inquiry details only to respond to your request: confirming coverage for your parents’ city, asking thoughtful follow-up questions, agreeing the service scope in writing, and discussing the Founder-Led Care Assessment or a monthly plan with you. We do not sell inquiry details and we do not use them for unrelated marketing.
3. Where inquiries are stored
Form submissions are stored in this website’s own database so the Fides team can read and reply to them. The database is hosted on Cloudflare’s infrastructure as part of this website’s managed hosting. Inquiry records are not publicly accessible — they can only be viewed by signed-in Fides team members with an administrator account. Automated email confirmation of your submission is not currently sent — a member of the team replies personally.
4. Sharing for service delivery
To arrange the support you ask about — for example, coordinating a local vendor visit — we may need to share relevant practical details (such as a name, address, or appointment time) with the service provider involved. We share only what is needed for that task. We do not promise that inquiry details are never shared, because delivering the service you request can require it.
5. How long we keep it
We keep inquiry records for as long as needed to respond to your request and maintain a responsible record of our correspondence. We have not set a fixed deletion period. If you would like your inquiry corrected or deleted, contact us as described in section 9 and we will take care of it.
6. Your rights
You can ask us at any time what information we hold about you, ask us to correct it, or ask us to delete your inquiry. To do so, contact us through the channels below. We will respond within a reasonable time.
7. Photos and visit updates
Photos of parents are taken or shared only with appropriate permission, and written visit updates are sent only to the family members you nominate. Sample reports shown on this website are illustrative and are not real client reports.
8. Cookies and tracking
This website does not use advertising cookies or third-party analytics. A session cookie is set only when a Fides team member signs in to manage inquiries. No cookie consent banner is shown because no tracking requiring consent is in use.
9. Contact us about privacy
The fastest way to reach us about your information is WhatsApp text chat or the inquiry form.